Privacy policy

SCHOOLSUPPLIES.CO.IN

A brand by Venus Arts – Print, Packaging and Gifting

Effective Date: 5th April 2026

1. Introduction

SchoolSupplies.co.in ("we", "us", "our", or "the Store") is a brand owned and operated by Venus Arts – Print, Packaging and Gifting, a Mumbai-based business offering curated school stationery, books, and related supplies through its online store (www.schoolsupplies.co.in) and offline channels. The Store is hosted and powered by Shopify Inc.

This Privacy Policy is an electronic record in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules"), and is published in compliance thereof.

This Privacy Policy describes how we collect, use, store, disclose, and protect your personal information when you visit, use, or make a purchase through our Services, or otherwise communicate with us. By using the Store or any of our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

If you do not agree with this Privacy Policy, please refrain from using the Store or its Services.

2. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

2.1 Personal Information (Directly Provided by You)

Full name, billing address, and shipping address
Email address and phone number (landline or mobile)
Date of birth and gender (where applicable)
Username, password, and security questions for registered accounts
Financial information including credit/debit card details, payment instrument details, bank account information (processed securely via our payment gateway, in compliance with PCI-DSS standards)
Purchase history, wishlist items, cart contents, return and exchange records
Information provided during customer support interactions, reviews, surveys, or contests
Any other information you voluntarily provide to us

2.2 Automatically Collected Information

Device information: browser type and version, operating system, device identifiers
IP address and approximate geographic location
Usage data: pages visited, time spent on pages, links clicked, and browsing patterns on the Store
Information collected via cookies and similar tracking technologies (see Section 6)

2.3 Information from Third Parties

We may receive information about you from third-party sources, such as social media platforms (if you use social login or interact with us through social media), business partners, and Shopify (our e-commerce platform). This may include your social media profile information, publicly available data, or data shared by partners in accordance with their privacy policies.

3. How We Use Your Information

We use the information we collect for the following purposes:

To process your orders, payments, returns, and exchanges, and to communicate with you about your transactions
To create, manage, and maintain your account on the Store
To arrange shipping, delivery, and facilitate logistics
To personalise your shopping experience, including product recommendations based on your purchase history and browsing behaviour
To send you order confirmations, transactional communications, and account notifications
To send promotional and marketing communications by email, SMS, or post (you may opt out at any time)
To display relevant online advertisements on the Store and third-party platforms
To conduct analytics, market research, user behaviour analysis, and improve our Services
To detect and prevent fraud, unauthorised access, security breaches, and illegal activity
To comply with applicable laws, regulations, legal process, or government requests
To enforce our Terms of Service and other applicable policies
To respond to customer queries, complaints, and grievances
To assess and facilitate any potential business restructuring, merger, acquisition, or sale of assets

4. Disclosure and Sharing of Your Information

We do not sell your personal information. We may disclose or share your information in the following circumstances:

With Shopify Inc. as our e-commerce platform provider, which processes your data to power the Store. Shopify's own privacy policy governs their use of your data (see https://www.shopify.com/legal/privacy).
With third-party service providers engaged to support our operations – including IT infrastructure, payment processing, data analytics, logistics and shipping, cloud storage, and customer support – subject to confidentiality obligations.
With marketing and advertising partners, to deliver personalised advertisements based on your activity on the Store and other websites, where you have not opted out.
With affiliates and associated companies within the Venus Arts group for internal business purposes.
With law enforcement, government authorities, courts, or regulatory bodies, where required by applicable law or legal process.
In connection with a business transaction such as a merger, acquisition, restructuring, or sale of all or part of our business, provided the acquirer agrees to honour this Privacy Policy.
With any third party where you have directed us to do so, or with your explicit consent.

Where we share your personal information with third parties outside India, we take reasonable contractual steps to ensure the receiving party maintains a comparable level of data protection as required under applicable Indian law.

5. Our Relationship with Shopify

The Store is hosted on Shopify's platform. Shopify independently collects and processes data about your use of the Store in order to provide and improve its services. Information you submit to the Store will be transmitted to and stored by Shopify, and may be processed by Shopify in countries outside India. In certain cases, Shopify is an independent data controller with respect to your personal information, particularly for its enhanced platform features. For information on how Shopify handles your data and your rights in relation thereto, please visit: https://www.shopify.com/legal/privacy and https://privacy.shopify.com/en.

6. Cookies and Tracking Technologies

We use cookies and similar technologies (such as web beacons and pixel tags) to enhance your browsing experience, understand how users interact with the Store, and deliver targeted advertising. Cookies are small text files placed on your device by our Store.

Types of cookies we use:

Essential cookies: Necessary for the Store to function (e.g., maintaining your shopping cart and session).
Analytics cookies: Help us understand how visitors use the Store (e.g., pages visited, time on page).
Marketing cookies: Used to deliver advertisements relevant to your interests.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Store. Our third-party advertising partners may also place cookies on your browser, which we do not control.

7. Security of Your Information

We take reasonable technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These include encryption, access controls, secure servers, and regular internal reviews of our data practices. Financial information, such as payment card data, is processed in accordance with the Payment Card Industry Data Security Standard (PCI-DSS).

Please be aware that no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. We strongly recommend that you do not share your account credentials with anyone and that you use secure networks when transacting online.

Your right to claim damages arising from a breach of security, where attributable to us, shall be limited to statutory remedies available under the Information Technology Act, 2000.

8. Retention of Your Information

We retain your personal information for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, to maintain your account, to comply with our legal obligations, resolve disputes, and enforce our agreements. Non-personal information may be retained indefinitely. Once personal information is no longer required, we will take reasonable steps to delete or anonymise it.

9. Your Rights and Choices

Subject to applicable law, you have the following rights in relation to your personal information:

Right to Access: You may request a copy of the personal information we hold about you.
Right to Correct: You may request that we correct any inaccurate or incomplete personal information.
Right to Delete: You may request the deletion of your personal information, subject to our legal and operational obligations.
Right to Portability: You may request a copy of your data in a structured, machine-readable format.
Right to Withdraw Consent: You may withdraw your consent to our processing of your personal information at any time by contacting us. Please note that withdrawal of consent may affect your ability to use certain features of the Store.
Opt-out of Marketing: You may unsubscribe from promotional emails at any time by clicking the 'Unsubscribe' link in our emails. You may still receive non-promotional communications relating to your account or transactions.

To exercise any of these rights, please contact us using the details in Section 13 below. We will respond to your request within a reasonable time and as required by applicable law. We may need to verify your identity before processing your request.

10. Children's Privacy

The Store is a business-to-consumer platform intended for use by adults and parents/guardians purchasing school supplies on behalf of children. We do not knowingly collect personal information from children under the age of 18 years. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately and we will take steps to delete such information. As of the effective date of this Privacy Policy, we do not knowingly sell or share the personal information of individuals under 16 years of age.

11. Third-Party Websites and Links

The Store may contain links to third-party websites or platforms that are not operated or controlled by us. We are not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. The inclusion of a link on our Store does not imply our endorsement of the linked site.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable laws, or regulatory requirements. We will post the revised Privacy Policy on this page with an updated effective date. For material changes, we will provide notice through the Store or by email to registered users. Your continued use of the Store after any such changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

13. Grievance Officer and Contact Information

In accordance with the Information Technology Act, 2000 and the SPDI Rules, we have designated a Grievance Officer to address any discrepancies or concerns regarding the collection, storage, use, or disclosure of your personal information.

Grievance Officer

Venus Arts – Print, Packaging and Gifting

Mumbai, Maharashtra, India

Email: support@venusarts.co.in / sharad.chaturvedi@venusarts.co.in

Phone: +91 98190 24026

Website: www.schoolsupplies.co.in

We will acknowledge and endeavour to resolve your grievance within 30 days of receipt, as required under applicable law.

This Privacy Policy is an electronic record under the Information Technology Act, 2000 and does not require any physical, electronic, or digital signature.